Privacy Policy

Privacy Policy

Last Updated: April 27, 2026

Website: www.8cent.com (the "Site")

Publisher: 8cent Group ("8cent", "we", "us", or "our")

Protecting your personal information is a solemn commitment. This Privacy Policy explains how we collect, use, store, and protect your information when you visit the Site or submit information through the Site. BY USING THE SITE OR SUBMITTING PERSONAL INFORMATION, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY.

1. Information We Collect

When you contact us through the "Contact Us" form, inquiry email, or other interactive features on the Site, we may collect:

• Contact information: name, email address, phone number, company name.
• Inquiry content: any information, questions, or requests you provide in the form or email.
• Technical information: IP address, browser type, operating system, access time, and referring page (via standard logs or cookies) for analyzing site traffic and usage.

We do not actively collect sensitive personal information (e.g., bank account, ID number, health information). Please do not provide such information in your inquiries.

2. How We Use Your Information

We use your information for:

• Responding to you: replying to your inquiries, questions, or requests.
• Internal improvement: analyzing site traffic and user behavior to optimize content and service quality.
• Compliance and security: detecting and preventing fraud, abuse, or illegal activities, and protecting the security of the Site.

We do not use your personal information for marketing, automated decision-making, or sell/rent it to third parties, unless we have your explicit consent or are required by law.

3. Data Storage and Security

• Storage location: Your information may be stored on servers located in Malaysia (hosted by 8cent or its compliant service providers).
• Retention period: Retained only as long as necessary for the purposes set out in this policy, typically no longer than 24 months from the last contact, unless a longer retention period is required by law.
• Security measures: We use industry-standard technical and organizational measures (e.g., encryption, access controls, firewalls) to protect your information from unauthorized access, disclosure, or loss. However, no internet transmission is 100% secure.

4. Information Sharing and Disclosure

We do not actively share your personal information with third parties, except:

• Internal service providers: We may share necessary information with trusted third-party service providers (e.g., website hosting, email system providers) who are bound by this Privacy Policy and applicable law.
• Legal requirements: We may disclose your information if required by Malaysian law, court order, or government authority.
• Protection of rights: We may disclose information to protect the rights, property, or safety of 8cent, our users, or the public (e.g., preventing fraud or cyberattacks).

5. Your Rights (Malaysia PDPA)

Under Malaysia’s Personal Data Protection Act (PDPA), you have the right to:

• Access: request confirmation of whether we hold your personal data and obtain a copy.
• Correction: request correction of inaccurate or incomplete personal data.
• Withdraw consent: withdraw your consent to processing at any time (withdrawal may affect our ability to respond to you).
• Complaint: lodge a complaint with the Malaysian Personal Data Protection Department (PJPJ) if you believe we have violated the law.

To exercise these rights, please contact us at the email in Section 10. We will respond within a reasonable time (typically no more than 21 days).

6. Cookies and Tracking Technologies

The Site may use small text files (cookies) and similar technologies to enhance your browsing experience. Cookies typically store preferences or anonymous statistics. You may disable cookies through your browser settings, but this may affect functionality. Unless otherwise stated, we do not use cross-site tracking or third-party advertising cookies.

7. Children's Privacy

The Site is not intended for individuals under 18. We do not knowingly collect personal information from minors. If we discover such collection, we will delete it immediately.

8. Cross-Border Data Transfers

Your information may be accessed by 8cent teams located in different jurisdictions (Malaysia, China Foshan, Hong Kong). We ensure such cross-border transfers comply with Malaysia’s PDPA and implement appropriate safeguards.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. The revised version will be posted on this page with an updated "Last Updated" date. Material changes (e.g., significant change in purpose of use) will be notified via homepage announcement or email (only to those who have submitted a contact form). Continued use of the Site constitutes acceptance of the modified policy.

10. Contact Us

For any questions about this Privacy Policy or to exercise your privacy rights:

Email: [email protected]

Addresses:

• Malaysia (HQ): No 31-2B Jalan PJU 1/3F Sunway Mas Commercial Centre 47301 Petaling Jaya Selangor Malaysia.
• China Foshan: Room 301-2, 3/F, Building A, Oudian, No.1 Chenggong Road, Shunde District, Foshan City, Guangdong Province, China
• Hong Kong: Unit 2601-05, Winplaza, 3 On Yiu Street, Shatin, New Territories, Hong Kong

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