Frequently Asked Questions

What is is an e-commerce platform that provide FREE online advertisement.

How to buy / purchase an item?
Just contact the seller directly of the item interested to purchase and deal with them.

Is that the price can be negotiate?
Just contact the seller and you can negotiate the best offer price with them.

I would like to change my order. What should I do?
Just contact the seller to change order.

Is there any minimum item to be purchased?
No. You can choose how many you want to buy the item.

Do I need an account to make an order?
Not necessary. You just can contact direct to the seller for order and purchase.

How do I receive notifications about my online purchase?
The seller will contact by how you contact them.

What is Wishlist?
Wishlist is a features that allow you to create personalized collections of products they want to buy and save them in their user account for future reference.

What is 8cent Tracker™?
8cent Tracker™ is a database which provide details an item’s recommended retail price (RRP), retail price (SRP) and specifications.

How should I trust this seller?
We will giving a Verified Badge in seller store if seller done the ID verification.

What if there are missing or wrong items when I receive my order?
We take such matters very seriously and will look into individual cases thoroughly. We does not accept / responsible on liability for any damage, loss, cost (including legal costs), expenses, indirect losses or consequential damage of any kind which may be suffered or incurred by the user from the use of this service.

What should I do if item purchased not deliver?
If the item not arrive or delays, please contact the seller immediately.

What should I do if I think the seller is fake / dishonest seller?
Just report to us and we will do investigation on this related advertisement.

Is my personal information kept private and safe?
At 8cent, we are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 of Malaysia (PDPA).

Where I want to read news or promotion from 8cent?
You can check it at our Promotions page.

How do I know the items that selling is pirated goods or not?
Do not worry we will review the advertisement before the advertisement published.

What is Verified Store Badge?
Verified Store Badge is the store seller verified their ID or Business Registration information.

What is Fair Price Store Badge?
Fair Price Store Badge is seller verified their ID or Business Registration information and pass 30 advertisement price within market price.

What is VIP Store?
Fair Price Store Badge is seller verified their ID or Business Registration information, pass 30 advertisement price within market price, and seller had subscribe with our advertisement package.

Does your site install cookies?
Yes, to keep track of users and enable user for specific features.

Which browser should I use to view your website?
Our website competitive with any kind of web browser.

How can I contact 8cent?
Kindly refer to Contact Us Page.

What are your Terms and Conditions?
Kindly refer to Terms Page.

Is 8cent a secure site?
Yes. We are protected by DMCA and certificate by COMODO secure.

Is there any warranty?
No warranty, representation or guarantee, express or implied, is given by the 8cent in respect of the operation of the service.

Is there a promotion code?
Only if the item in a promotion.

Do you have any social media that we can follow?
Yes of course, we have Facebook, Instagram, Twitter, Linkedin, Pinterest and also Youtube. Just search with the keyword "8centmalaysia".

How to post an advertisement?
It's easy, just Sign Up and post with Add Advertisement.

How do I sign up an account?
You may Sign Up with Google account, Facebook account or with email.

What items that I can advertised?
You can sell anything unless it is illegal, pirated goods or stolen items.

How much the cost to post an advertisement?
FREE. It is free of charge.

How long time takes for my advertisement to be published?
Normally it takes about 2-3 working hours for our review and publish you advertisement.

How do I know if my advertisement is rejected or published?
You will receive an email notification only if your advertisement is rejected.

Can I save my advertisement first before publishing it?
Yes you may save it as Draft.

How long time my published advertisement last?
Your advertisement will be published for minimum of 6 month unless you take it down.

Can I delete my advertisement?
Yes, just Login > My Advertisement to your account to delete.

What is Boost Package?
Boost Package is a pay package to boost up your advertisement visitor impressions.

Can I stop while Boost Package is running?

Credit in Boost Package is refundable?

How can I check credit package details?
You may check in My advertisement > Packages.

How do I check spend credit history?
You may check in My Credits > Credits Logs.

How do I check purchased credit history?
You may check in My Credits > Payment History.

What payment methods do you accept?
We accept any kind of bank in Malaysia and also by Paypal, Boost Pay, V Cash and including American Express Card.

Is that credit purchase include GST SST and any tax charge?
Currently we do not have charge any tax credit purchase.

Is there any refund policy?
Fees once paid will NOT be refunded under any circumstances.

How can I get Verified Store Badge?
Verified your ID or Business Registration information in My Store > Update Details > Store Verification.

How can I get Fair Price Store Badge?
Right after you received Verified Store Badge and posted 30 advertisement within market price.

How can I get VIP Store?
Required to earn Verified Store Badge and Verified Store Badge first, and purchase any credit package in 8cent.

Can I get terminated by 8cent?
Yes. If you doing restricted activities. We reserve the right terminate your use of the Platform and/or Services and/or disable your Username and Password.

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